ZAMBOANGA CITY (Mindanao Examiner / 24 Oct) – A senior executive of EMCOR appliances in Zamboanga City has apologized to a customer who complained about the alleged arrogance of a finance sales representative, but not for long.
Benjamin Venus, vice president for Finance Sales Operations, apologized after the customer accused Robert Maani of being arrogant in collecting payments.
Maani, assigned with the EMCOR Veterans Branch was trying to collect payment even at night and in some occasions had sent cell phone text (SMS) messages early in the morning and late at night.
“Please accept our sincere apology together with the assurance that similar misconduct will not be repeated in the future,” Venus said in a letter sent to the customer in July.
But Maani again did the same on Tuesday during the Eid’l Fit’r holiday. The customer sought the help of the media to complain again that Maani was trying to collect payments for an account which was only due October 11.
Worse, Maani phoned the customer at 5.46 a.m. on Tuesday and even sent SMS minutes later, waking up most of the family members. He also phoned the customer only to hang up in the middle of the conversation.
“Maani obviously did not know proper business ethics and even tried to collect payments for an account which is not even delinquent. And the worse was Maani did all these stupidity during unholy hours and even during a holiday.
“EMCOR may have failed to teach their collectors the right and proper conduct and business ethics in dealing with customers,” she said.
Venus, assigned in EMCOR’s main office in Davao City, was not available to make a statement. Employees in his office said the executive is in the United States. Other EMCOR officials were not also available. (Mindanao Examiner/Local News)